Returns & Exchanges
We want you to love your Artemis device. If something isn't right, we're here to help.
Am I eligible to return my order?
To qualify for a return, all of the following must be true:
- Your return request is initiated within 7 days of delivery
- The product is unopened and unused
- The product is in its original packaging, with all contents included
Because our devices are personal skincare tools, we are unable to accept returns on opened or used items for sanitary reasons. Please make sure you meet these conditions before starting your return.
How do I start a return?
Visit our return portal to begin the process:
Follow the steps provided — you'll receive a prepaid return shipping label once your request is approved.
What if I miss the FedEx pickup?
No problem. If you're unable to be home for the scheduled FedEx pickup, you can drop your package off at any local USPS location instead. Just bring your return label and the sealed package.
How long does my refund take?
Once we receive and confirm your returned item, your refund will be processed within 3–5 business days. You'll receive a confirmation once it's been issued.
What if I want to cancel my order?
If your order has already shipped, we are unable to cancel it — but you can initiate a return once it arrives, as long as it meets the conditions above. Please see the eligibility requirements at the top of this article.
If your order has not yet shipped, please contact us immediately at i@artemismask.com and we'll do our best to stop the shipment before it goes out.
Still have questions?
Reach out to our team at i@artemismask.com and we'll be happy to help.
With Love & Light, The Artemis Team