Shipping Policy & Delivery Times
All Artemis orders ship via FedEx Expedited at no additional cost — free expedited shipping is included with every order.
How Long Does Delivery Take?
Artemis devices are manufactured and shipped from South Korea. Orders are processed and dispatched Monday through Friday during Korean business hours (KST, UTC+9), excluding Asian public holidays.
Most in-stock orders are dispatched within one Korean business day. Because of the time zone difference, orders placed during US evening hours or on US weekends may not enter processing until the next Korean business day.
From dispatch, FedEx Expedited delivery typically takes 2–3 business days, so most US customers receive their order within 3–5 business days of placing it.
Pre-orders ship according to the restock timeline shown on the product page at the time of purchase. Once inventory arrives, pre-orders are dispatched on a first-come, first-served basis.
Will I Get a Tracking Number?
Yes. Once your order ships you'll receive a shipping confirmation email with your FedEx tracking number. Please allow a few hours after receiving that email for tracking activity to appear on the FedEx website.
What If My Order Hasn't Arrived?
If it has been more than 5 business days since you placed your order and it hasn't arrived:
- Check your FedEx tracking number for the latest status
- Confirm your shipping address was entered correctly at checkout
- If tracking shows a delivery issue or the package appears lost, contact us at i@artemismask.com with your order number and we'll work with FedEx to resolve it
Complete System Orders — Two Packages
If you ordered the Artemis LED Complete System, your mask and neck piece may arrive in two separate packages. This is normal — the second package typically arrives within 3 business days of the first. See My Order Arrived Incomplete for more details.
Address Errors
Please verify your shipping address carefully at checkout. While we process orders quickly, we cannot take responsibility for packages that don't arrive due to address errors. If you notice a mistake after ordering, contact us within 24 hours at i@artemismask.com and we'll do our best to update it before shipment.
Still Have Questions?
Reach out at i@artemismask.com and include your order number for the fastest response.
With Love & Light, The Artemis Team