Shipping Policy & Delivery Times

Shipping Policy & Delivery Times

All Artemis orders ship via FedEx Expedited at no additional cost — free expedited shipping is included with every order.

How Long Does Delivery Take?

Orders placed before 9:00 PM CST on a business day are sent out the same day. From there, FedEx Expedited delivery typically takes 2–3 business days, so most customers receive their order within 3–4 business days of placing it.

Orders placed after 9:00 PM CST, or on a weekend or public holiday, will be dispatched the next available business day.

Will I Get a Tracking Number?

Yes. Once your order ships you'll receive a shipping confirmation email with your FedEx tracking number. Please allow a few hours after receiving that email for tracking activity to appear on the FedEx website.

What If My Order Hasn't Arrived?

If it has been more than 4 business days since you placed your order and it hasn't arrived:

1. Check your FedEx tracking number for the latest status
2. Confirm your shipping address was entered correctly at checkout
3. If tracking shows a delivery issue or the package appears lost, contact us at i@artemismask.com with your order number and we'll work with FedEx to resolve it

Complete System Orders — Two Packages

If you ordered the Artemis LED Complete System, your mask and neck piece may arrive in two separate packages. This is normal — the second package typically arrives within 3 business days of the first. See My Order Arrived Incomplete for more details.

Still Have Questions?

Reach out at i@artemismask.com and include your order number for the fastest response.

With Love & Light, The Artemis Team