Returns & Exchanges
Returns & Exchanges
We want you to love your Artemis device. If something isn't right, we're here to help.
Am I eligible to return my order?
To qualify for a return, all of the following must be true:
- Your return request is initiated within 7 days of delivery
- The product is unopened and unused
- The product is in its original packaging, with all contents included
Because our devices are personal skincare tools, we are unable to accept returns on opened or used items for sanitary
reasons. Please make sure you meet these conditions before starting your return.
How do I start a return?
Visit our return portal to begin the process:
artemismask.com/a/returnzap
Follow the steps provided — you'll receive a prepaid return shipping label once your request is approved.
What if I miss the FedEx pickup?
No problem. If you're unable to be home for the scheduled FedEx pickup, you can drop your package off at any local USPS
location instead. Just bring your return label and the sealed package.
How long does my refund take?
Once we receive and inspect your return, your refund will be processed within 5–10 business days. You'll receive a
confirmation once it's been issued. Please allow additional time for your bank or credit card company to process and
post the refund. If more than 15 business days have passed since your return was received, contact us at
i@artemismask.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so
we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return your item and place a separate order for the new item once the return
is accepted.
What if I want to cancel my order?
If your order has already shipped, we are unable to cancel it — but you can initiate a return once it arrives, as long
as it meets the conditions above. Please see the eligibility requirements at the top of this article.
If your order has not yet shipped, please contact us immediately at i@artemismask.com and we'll do our best to stop the
shipment before it goes out. Please note that orders are processed during Korean business hours (KST, UTC+9), so
cancellation requests received outside those hours may not be actioned before the order ships.
Free promotional items
Orders that include a free promotional item are final sale and cannot be returned or refunded. If the paid item in your
order is defective, a replacement can be provided for that item only.
Still have questions?
Reach out to our team at i@artemismask.com and we'll be happy to help.
With Love & Light, The Artemis Team